Our Guarantee
Satisfaction Guarantee - La Nube Smoke Shop
At La Nube - Smoke Shop , we pride ourselves on offering high-quality products that enhance your smoking experience. To back up our commitment, we offer a clear and reliable guarantee for our customers.
7-Day Satisfaction Guarantee (Exclusive Kits)
We want you to be completely satisfied with your purchase. That's why our exclusive kits are covered by a 7-day satisfaction guarantee from the date of delivery. If you are not satisfied for any reason, contact us to discuss your case and process a return or exchange, provided that the product:
- Has not been used.
- Be in its original packaging and in perfect condition.
Damaged or Defective Products
If you receive a damaged or defective product:
- Quick Notification: Please contact us within 48 hours after delivery .
- Sending evidence: Provide us with photos of the damaged or defective product and a brief description of the problem by sending an email to support @lanube420 .com .
Resolution:
- We offer a free replacement of the product, if applicable.
- Alternatively, you can opt for a store credit for future purchases.
Warranty Exclusions
- This warranty does not cover products shipped by our third-party suppliers. However, we are available to help you resolve any issues that may arise with these products.
- The warranty will not apply to products that have been used or damaged through misuse after delivery.
Our Commitment to You
At La Nube - Smoke Shop , we work to ensure your satisfaction. If you have any questions or need help with your purchase, please feel free to write to us at support @lanube420 .com .
We are here to support you in your experience with us!